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The Problem with Support Engineering?

Support Engineering (or arguably lack of it) has been under the spotlight recently. A quick Google will identify expensive platforms that have had significant engineering challenges. Some of these issues encountered could point to a lack of support engineering process or understanding of what is needed to ensure platforms avoid such matters. In this podcast,…

Updates From Tech Data World

Updates from Tech Data World (TDW) – sorry we have been on the road a great deal over the last few weeks and trying to get all of the videos recorded, edited and published has proved a little difficult, but we are back! In this update on what is happening here at TDW we have…

Presentations from TDW-Live#7

Presentations from TDW-Live#7 We are frantically editing the 16+ hours of video we recorded during TDW-Live#7. Over the next few weeks we will release the presentations to both TD-iQ subscribers and those delegates whom attended the event. The best way to know when a presentation is available is to subscribe to our our newsletter and…

The Challenge of Consolidation and IP Protection

The Challenge of Consolidation and IP Protection This years Practitioners Day at TDW-Live was opened by James Whitehouse, Senior Director Technical Publications and Customer Support, Meggitt PLC. James spoke about the journey that Meggitt is currently on in consolidation of technical publications software and processes as well as some key challenges around Intellectual Property protection.…