Podcast Episode 6 – Capturing Metrics in Technical Documentation
Following on from our previous podcast, ROI in Technical Information, we discuss metrics and the easy and more technical ways we can capture technical information metrics to help us make the right business and investment decisions for our technical information and documentation.
We look at some simple ways to capture and demonstrate metric driven ROI within technical and support information, why major brands do this today and the value it brings both to an organisation as well as end users.
Mike tells a story about a recent purchase we made here at TDW that if the user guides were better we would have saved a tremendous amount of time and energy for both the supplier and the user, a gap in the user guide lead to serious delays and unnecessary supplier and customer exchanges.
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